Privacy Policy

Last updated: [publication date]

Matcha Village is a China-based supplier of matcha ingredients, tea powders, customized blends, and OEM and private label products for business customers worldwide. This Privacy Policy explains how [full legal entity name], operating the Matcha Village brand (“Matcha Village,” “we,” “us,” or “our”), handles personal information when you visit www.matchateavillage.com, contact us, request samples or quotations, or discuss a business relationship with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact and business information: your name, job title, company name, business email address, telephone or WhatsApp number, business address, and destination market.
• Inquiry and transaction information: products of interest, intended applications, estimated purchase volume, formulation or packaging requirements, sample requests, quotations, shipping details, and related correspondence.
• Information you choose to provide: specifications, documents, feedback, or other details included in an inquiry or business discussion.
• Website and device information: IP address, browser and device details, pages visited, and information collected through the cookies or similar technologies actually used on our website.

We generally receive this information from you or your company. If we conduct business outreach, we may also obtain professional contact information from publicly available company websites, business directories, or professional platforms.

2. How We Use Information

We use personal information to:

• Respond to inquiries and recommend products suited to your business requirements.
• Arrange samples, prepare quotations, discuss specifications, and manage potential or existing orders.
• Coordinate manufacturing, quality documentation, packaging, shipping, and customer support.
• Maintain and improve our website, communications, and business operations.
• Protect our systems, prevent misuse, and comply with applicable legal obligations.
• Send product or business updates where permitted by applicable law. You may ask us to stop sending such communications at any time.

Where EU or UK data protection law applies, our legal basis depends on the activity. It may include taking steps before or performing a contract, complying with a legal obligation, pursuing legitimate business interests such as responding to B2B inquiries and securing our website, or obtaining your consent where required. [Confirm the legal basis used for each actual processing activity before publication.]

3. Cookies and Similar Technologies

Our website may use technologies necessary for its operation and, if enabled, tools for analytics or marketing. [Insert the actual tools, cookie categories, purposes, providers, and retention periods after checking the website configuration.]

Where consent is required for optional cookies, we will request it before using them and provide a way to change your choice. You can also manage cookies through your browser settings, although disabling some technologies may affect website functions.

4. When We Share Information

We may share relevant information with service providers that help us operate the website and manage business inquiries, testing, production, shipping, communications, or information security. We may also disclose information when required by law or when reasonably necessary to protect our rights and systems.

We share information only for relevant business purposes and apply appropriate contractual or other safeguards where required. Product formulations and other confidential business information may also be governed by a separate nondisclosure agreement between the parties.

5. International Data Transfers

Matcha Village operates from China and serves customers in multiple countries. Your information may be accessed or processed in China or in other countries where our service providers operate. Where applicable law requires safeguards for an international transfer, we will use an appropriate transfer mechanism. [Confirm actual hosting locations, recipients, and transfer safeguards before publication.]

6. How Long We Keep Information

We keep personal information for as long as needed to handle your inquiry, maintain a business relationship, meet legal or accounting obligations, or resolve disputes. The period depends on the type of record and the purpose for which it was collected. [Insert the actual retention periods or specific retention criteria for inquiries, customer records, marketing contacts, and website data.]

7. Security

We use reasonable technical and organizational measures designed to protect the information we handle. No method of electronic storage or transmission is completely secure. If you send sensitive formulation or commercial information, please contact us to discuss an appropriate way to exchange it and whether a separate nondisclosure agreement is needed.

8. Your Privacy Rights

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; and to withdraw consent where processing relies on consent. You may also have the right to complain to a relevant data protection authority.

To make a request, email [email protected]. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

9. Third-Party Websites

Our website may link to websites operated by others. Their privacy practices are governed by their own notices. Please review those notices before providing information to them.

10. Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The “Last updated” date at the top of this page will show when the revised policy was published.

11. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

Matcha Village
Operated by: [full legal entity name]
No. 2 Qiangye Road, Jingshan Town, Yuhang District, Hangzhou, Zhejiang Province, China
Email: [email protected]